Telefónica taps Amdocs for quad-play support in Brazil

DetailsJuan Fernandez Gonzalez | 28 January 2015

Amdocs has been selected by Telefónica for a business support systems (BSS) transformation project in Brazil to provide a multi-channel experience for Vivo's quad-play customers across wireline, wireless, Internet and pay-TV, including IPTV.

amdocsThe project, which spans customer relationship management, extends Telefónica's strategy of differentiating itself by enabling all customer interactions online and ensuring a consistent experience across all channels, and follows similar projects awarded to Amdocs for Telefónica Argentina, Chile and Peru.

As part of this agreement, Amdocs will consolidate Vivo's systems onto a single Amdocs BSS platform and will provide system development and delivery, data migration, testing, business process and change management services under a five-year contract.

"By modernising and standardising Telefónica's BSS on an Amdocs platform, we can benefit from Amdocs' market-leading products and best-practice business processes to accelerate Telefónica's transformation and reinforce our leading position in the Brazilian market," said Christiane Edington, chief information officer of Telefónica Brazil.

"Based on our long-standing relationship, Telefónica is expanding its relationship with Amdocs to deliver a personalised experience for Vivo customers," added Manuel Zepeda, president for the Caribbean and Latin America region at Amdocs.

"Across Latin America and especially in the fast-growing Brazilian market, we are seeing service providers make the evolution to multi-play systems. This converged, next-generation Amdocs solution will provide a seamless, real-time view of the customer across all lines of business and give Telefónica Brazil an agile solution to drive customer revenues."